{"product_id":"cisco-smartnet-extended-service-level-1-service-con-l1nos-cw9178ic","title":"Cisco SMARTnet - Extended Service Level 1 - Service - CON-L1NOS-CW9178IC","description":"\u003cdiv\u003e\n\u003ch4\u003e\u003cstrong\u003eGeneral Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eManufacturer: Cisco Systems, Inc\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Part Number: CON-L1NOS-CW9178IC\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Website Address: http:\/\/www.cisco.com\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eBrand Name: Cisco\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Name: SMARTnet - Extended Service Level 1\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eMarketing Information: \u003cp\u003e\u003cb\u003eResolve network problems rapidly with direct, anytime access to Cisco® experts and hardware replacement matched to your needs. \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWhen Minutes Matter, Depend on Cisco SMARTnet Service to Deliver \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eAs networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco SMARTnet® Service supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eMove Quickly and Confidently with Cisco Expertise and Resources Readily Available\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eCisco SMARTnet Service is an award-winning technical support service that gives IT staff direct, anytime access to Cisco engineers and Cisco.com resources to help ensure the fast, expert response and accountability you require to resolve critical network issues.\u003c\/p\u003e\n\u003cp\u003eCisco SMARTnet Service provides the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFull-time global access to the Cisco Technical Assistance Center (TAC).\u003c\/li\u003e\n\u003cli\u003eAccess to the extensive Cisco.com knowledge base and tools.\u003c\/li\u003e\n\u003cli\u003eNext-business-day advance hardware replacement (premium service level options for\u003c\/li\u003e\n\u003cli\u003e2-hour and 4-hour replacement also available).\u003c\/li\u003e\n\u003cli\u003eOngoing operating system software updates and upgrades.\u003c\/li\u003e\n\u003cli\u003eProactive diagnostics and real-time alerts on select devices with Smart Call Home\u003c\/li\u003e\n\u003cli\u003eOption available for onsite field engineer to install replacement parts at your location.\u003c\/li\u003e\n\u003cli\u003eCisco SMARTnet Onsite implements Cisco technology expertise and practices to help\u003c\/li\u003e\n\u003cli\u003eensure that your network operates at the highest levels.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eCisco SMARTnet Service Connects You Directly to the Network Experts at Cisco \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eWhen a network problem is affecting business-critical systems, you want fast access to technology experts with experience in diagnosing the toughest problems. Cisco SMARTnet Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco foundational and advanced technologies. The Cisco TAC employs a sophisticated system that helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco TAC engineers can test solutions in a laboratory environment that simulates your network. \u003c\/p\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Type: Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003ch4\u003e\u003cstrong\u003eService Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eService Main Type: Exchange\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Description: 8x5xNext Business Day\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProvided Support: \u003cul\u003e\n\u003cli\u003ePhone Support\u003c\/li\u003e\n\u003cli\u003eReplacement\u003c\/li\u003e\n\u003cli\u003eTAC Live Support\u003c\/li\u003e\n\u003cli\u003eKnowledge Base Access\u003c\/li\u003e\n\u003cli\u003eSoftware Update\u003c\/li\u003e\n\u003cli\u003eSoftware Upgrade\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Response Time: Next Business Day - Replacement\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Location: On-site\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Supported: \u003cp\u003e\u003cb\u003eCisco:\u003c\/b\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCW9178IC\u003c\/li\u003e\n\u003cli\u003e1 License\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/div\u003e","brand":"Cisco Systems, Inc","offers":[{"title":"Default Title","offer_id":50314673389925,"sku":"CONL1NOSCW9178I","price":206.87,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0885\/4392\/0485\/files\/1087944675.jpg?v=1787188889","url":"https:\/\/itosolutions.net\/products\/cisco-smartnet-extended-service-level-1-service-con-l1nos-cw9178ic","provider":"ITO Solutions, Inc.","version":"1.0","type":"link"}