{"product_id":"cisco-unified-communications-essential-operate-service-extended-service-1-year-service-con-ecdn-cskitpls","title":"Cisco Unified Communications Essential Operate Service - Extended Service - 1 Year - Service - CON-ECDN-CSKITPLS","description":"\u003cdiv\u003e\n\u003ch4\u003e\u003cstrong\u003eGeneral Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eManufacturer: Cisco Systems, Inc\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Part Number: CON-ECDN-CSKITPLS\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Website Address: http:\/\/www.cisco.com\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eBrand Name: Cisco\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Name: Unified Communications Essential Operate Service - Extended Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eMarketing Information: \u003cb\u003eCisco Unified Communications Essential Operate Services help you maintain the high availability, security, and operational efficiency of your Cisco Unified Communications network. Highly trained and knowledgeable experts provide around-the-clock technical support to guide your IT staff through the process of resolving Cisco Unified Communications hardware and software component-related issues.\u003cbr\u003e\u003cbr\u003eSERVICE OVERVIEW\u003cbr\u003e\u003c\/b\u003e\u003cbr\u003eThe Cisco Unified Communications family of voice and IP communications products and applications enables your organization to communicate more effectively. The results are simplified business processes, improved customer service, and increased productivity and profitability. But to gain the full advantage of your network, you need proper operational support to maintain the efficiency, reliability, and performance of your converged voice and data infrastructure. Part of the Cisco Lifecycle Services framework, Cisco Essential Operate Services can help you quickly resolve incidents across your IP Communications network by providing you with access to a highly trained team of specialized engineers who can analyze complex networking issues and assist with incident remediation. The support they provide can help reduce downtime, improve Cisco Unified Communications performance, and lead to higher productivity. The service is composed of two options:\u003cbr\u003e \u003cul\u003e \u003cli\u003eUnified Communications for software applications\u003c\/li\u003e \u003cli\u003eUnified Communications software application and server support\u003c\/li\u003e \u003cli\u003eWireless LAN Radio Frequency Assessment Service\u003c\/li\u003e \u003c\/ul\u003e \u003cb\u003eCISCO ESSENTIAL OPERATE SERVICES\u003cbr\u003e\u003cbr\u003e\u003c\/b\u003eWith Cisco Essential Operate Services, you gain 24-hour, 365-day-a-year access to Cisco Systems engineers and certified partners, who are highly trained, have a deep understanding of Cisco Unified Communications products and technologies, and offer expertise based on extensive experience evaluating the performance of complex communications systems.\u003cbr\u003e\u003cbr\u003e With one simple phone call you can reach a team of engineers certified to work through the problem and resolve the issue quickly. Depending upon your service contract, Cisco support engineers provide assistance with all Cisco hardware components and Unified Communications application software. The service protects you with advanced hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.\u003cbr\u003e\u003cbr\u003eThe service combines all of your Cisco Unified Communications system support requirements under one contract. This eliminates the need for multiple contracts for each application and server. Your service contracts are simplified with reduced administrative overhead, resulting in faster time to problem resolution. Cisco Essential Operate Services include capabilities similar to those of Cisco SMARTnet and Software Application Support (SAS) offerings:\u003cbr\u003eUnified Communications software-only application support includes:\u003cbr\u003e \u003cul\u003e \u003cli\u003eFull-time telephone and remote technical and maintenance support services\u003c\/li\u003e \u003cli\u003eMaintenance and minor release updates\u003c\/li\u003e \u003cli\u003eCisco.com knowledge base, including access to Software Advisor, Technical Assistance Center (TAC) Case Collection, My Tech Support, Output Interpreter, peer-to-peer online forums, and the TAC newsletter\u003c\/li\u003e \u003c\/ul\u003e Unified Communications software application and server support includes all of the preceding features plus:\u003cbr\u003e \u003cul\u003e \u003cli\u003eAdvanced hardware replacement (with the option of an onsite field engineer)\u003c\/li\u003e \u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Type: Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003ch4\u003e\u003cstrong\u003eService Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eService Main Type: Exchange\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Sub Type: \u003cul\u003e\n\u003cli\u003eElectronic\u003c\/li\u003e\n\u003cli\u003ePhysical\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Description: 8x5xNext Business Day\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProvided Support: \u003cul\u003e\n\u003cli\u003eReplacement\u003c\/li\u003e\n\u003cli\u003eSoftware Support\u003c\/li\u003e\n\u003cli\u003ePhone Support\u003c\/li\u003e\n\u003cli\u003eWeb Knowledge Base Access\u003c\/li\u003e\n\u003cli\u003eNew Releases Update\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Response Time: Next Business Day - Replacement - Availability: 8x5\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Location: Service Depot\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Duration: 1 Year\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Supported: \u003cp\u003eCisco CS-KITPLUS-NR-K9 Room Kit Plus\u003c\/p\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/div\u003e","brand":"Cisco Systems, Inc","offers":[{"title":"Default Title","offer_id":50311222821221,"sku":"2GU640","price":1541.33,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0885\/4392\/0485\/files\/1040208353.jpg?v=1787018325","url":"https:\/\/itosolutions.net\/products\/cisco-unified-communications-essential-operate-service-extended-service-1-year-service-con-ecdn-cskitpls","provider":"ITO Solutions, Inc.","version":"1.0","type":"link"}