{"product_id":"fortinet-forticare-elite-renewal-5-year-service-fc5-10-fgvvs-204-02-60","title":"Fortinet FortiCare Elite - Renewal - 5 Year - Service - FC5-10-FGVVS-204-02-60","description":"\u003cdiv\u003e\n\u003ch4\u003e\u003cstrong\u003eGeneral Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eManufacturer: Fortinet, Inc\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Part Number: FC5-10-FGVVS-204-02-60\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Website Address: http:\/\/www.fortinet.com\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eBrand Name: Fortinet\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Name: FortiCare Elite - Renewal\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eMarketing Information: \u003cp\u003eFortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.\u003c\/p\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Type: Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003ch4\u003e\u003cstrong\u003eService Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eService Main Type: Technical\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Description: 24x7x15 Minute\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProvided Support: \u003cul\u003e\n\u003cli\u003eFirmware Updates\u003c\/li\u003e\n\u003cli\u003eNew Releases Update\u003c\/li\u003e\n\u003cli\u003ePhone Support\u003c\/li\u003e\n\u003cli\u003eReturn Merchandise Agreement (RMA)\u003c\/li\u003e\n\u003cli\u003eWeb Knowledge Base Access\u003c\/li\u003e\n\u003cli\u003eWeb Support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Response Time: 15 Minute - Phone Support\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Duration: 5 Year\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Supported: \u003cp\u003e\u003cb\u003eFortinet FortiGate-VM16 Virtual Appliance\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003eInstallation Type: Locally installed\u003c\/li\u003e\n\u003cli\u003eUpgrade from: Fortinet FortiCare Premium\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/div\u003e","brand":"Fortinet, Inc","offers":[{"title":"Default Title","offer_id":50313529721189,"sku":"HE7320","price":2367.28,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0885\/4392\/0485\/files\/1077662555.jpg?v=1787114986","url":"https:\/\/itosolutions.net\/products\/fortinet-forticare-elite-renewal-5-year-service-fc5-10-fgvvs-204-02-60","provider":"ITO Solutions, Inc.","version":"1.0","type":"link"}