{"product_id":"fortinet-forticare-elite-support-3-year-service-fc-10-348gf-284-02-36","title":"Fortinet FortiCare Elite Support - 3 Year - Service - FC-10-348GF-284-02-36","description":"\u003cdiv\u003e\n\u003ch4\u003e\u003cstrong\u003eGeneral Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eManufacturer: Fortinet, Inc\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Part Number: FC-10-348GF-284-02-36\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Website Address: http:\/\/www.fortinet.com\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eBrand Name: Fortinet\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Name: FortiCare Elite Support\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eMarketing Information: \u003cp\u003eFortinet offers a comprehensive service portfolio designed to get customers up and running quickly, to expedite escalations, and to provide expert consultation and professional services based on the unique customer deployment combined with industry best practices. This ordering guide is a quick reference to the most commonly selected support services for enterprise customers:\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eProduct Support:\u003c\/b\u003e dedicated support for each product or service offered in different levels depending on enterprise SLA needs:\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003ePremium:\u003c\/b\u003e dedicated 24x7x365 support for each product and service\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eElite:\u003c\/b\u003e premium plus higher SLA and extended end of support (EEoS). Includes support for proactive insights and recommendations within the FortiCare Elite portal.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eProfessional Services:\u003c\/b\u003e fixed scope engagements aligned to common best practice deployments and designed to speed adoption and streamline day-one experience. You can use these services for:\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003ePresales Consulting:\u003c\/b\u003e dedicated expert teams designed to help customers planning advanced or unfamiliar projects such as SOC readiness, cloud adoption, and so on.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003ePost-sales Implementation:\u003c\/b\u003e dedicated resources to assist in initial deployments, migrations, upgrades, and other scoped tasks.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eAdvanced Support:\u003c\/b\u003e dedicated advanced support teams deliver these services, which include technical and business components. Services include lifecycle management and planning, proactive reviews, quarterly business reviews (QBR), best practice adoption, and service points for a customized experience.\u003c\/p\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Type: Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003ch4\u003e\u003cstrong\u003eService Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eService Main Type: Exchange\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Description: 24x7xNext Business Day\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProvided Support: \u003cul\u003e\n\u003cli\u003eAdvance Hardware Replacement\u003c\/li\u003e\n\u003cli\u003ePhone Support\u003c\/li\u003e\n\u003cli\u003eWeb Support\u003c\/li\u003e\n\u003cli\u003eWeb Knowledge Base Access\u003c\/li\u003e\n\u003cli\u003eNew Releases Update\u003c\/li\u003e\n\u003cli\u003eApplication Control\u003c\/li\u003e\n\u003cli\u003eBotnet Service\u003c\/li\u003e\n\u003cli\u003eGeoIP Updates\u003c\/li\u003e\n\u003cli\u003eExtended End of Support (EEoS)\u003c\/li\u003e\n\u003cli\u003eFortiCare Asset Portal\u003c\/li\u003e\n\u003cli\u003eFortiCare Elite Portal\u003c\/li\u003e\n\u003cli\u003eSecurity Rating Hygiene Recommendation\u003c\/li\u003e\n\u003cli\u003eAutomated Monitoring \u0026amp; Alert\u003c\/li\u003e\n\u003cli\u003eFortiGuard Service Updates\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Response Time: Next Business Day - Advance Hardware Replacement\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Location: Service Depot\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Duration: 3 Year\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Supported: \u003cul\u003e\n\u003cli\u003eFortinet FS-348GFPOE\u003c\/li\u003e\n\u003cli\u003eClass of Equipment: Complicated network devices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/div\u003e","brand":"Fortinet, Inc","offers":[{"title":"Default Title","offer_id":50315963597157,"sku":"10348GF2840236","price":1665.19,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0885\/4392\/0485\/files\/1088353474.jpg?v=1787255169","url":"https:\/\/itosolutions.net\/products\/fortinet-forticare-elite-support-3-year-service-fc-10-348gf-284-02-36","provider":"ITO Solutions, Inc.","version":"1.0","type":"link"}