{"product_id":"fortinet-forticare-support-extended-service-renewal-1-year-service-fc110m3004-248-02-12","title":"Fortinet FortiCare Support - Extended Service (Renewal) - 1 Year - Service - FC110M3004-248-02-12","description":"\u003cdiv\u003e\n\u003ch4\u003e\u003cstrong\u003eGeneral Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eManufacturer: Fortinet, Inc\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Part Number: FC110M3004-248-02-12\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Website Address: http:\/\/www.fortinet.com\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eBrand Name: Fortinet\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Name: FortiCare Support - Extended Service (Renewal)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eMarketing Information: \u003cp\u003eAt Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e Support and Advanced Services \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWith FortiCare Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Services includes both Support Services and Advanced Services. \u003c\/p\u003e \u003cp\u003e\u003cb\u003e FortiCare Support Services \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress.\u003c\/p\u003e \u003cp\u003eAll FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option. \u003c\/p\u003e \u003cp\u003e\u003cb\u003eFortiCare 8x5 Service\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGet access to technical support via the web portal, online chat system, and telephone, including return and replace for hardware failures. You'll also have fast and easy written access to technical support requests.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eFortiCare 24X7 Service\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIf you need 'round-the-clock access to mission-critical support services, the 24x7 Service will meet your requirements. You'll get access to technical support 365x24x7 as well as advanced replacement service for hardware failures.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e FortiCare 360° Advanced Services \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFortiCare 360 Advanced Services Technical Support combines elements of FortiSIEM analytics with premium support to enable organizations to take a more proactive approach to the rapid detection and remediation of current and potential performance issues associated with their FortiGate and FortiWifi devices to minimize down time. The service includes:\u003c\/p\u003e \u003cul\u003e \u003cli\u003e24x7x365 \"\u003cb\u003eAdvanced Services\u003c\/b\u003e\" Technical Support \u003c\/li\u003e \u003cli\u003eOngoing monitoring of FortiGate\/FortiWifi health and environmental statistics\u003c\/li\u003e \u003cli\u003ePersonalized and comprehensive monthly device reports\u003c\/li\u003e \u003cli\u003eBest practice advice, and guidance from Advanced Services Engineers for optimal performance\u003c\/li\u003e \u003cli\u003eProactive notification of critical device performance events\u003c\/li\u003e \u003cli\u003eMonthly notification of malware events observed\u003c\/li\u003e \u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Type: Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003ch4\u003e\u003cstrong\u003eService Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eService Main Type: Exchange\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Sub Type: \u003cul\u003e\n\u003cli\u003eElectronic\u003c\/li\u003e\n\u003cli\u003ePhysical\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Description: 24x7xNext Business Day\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProvided Support: \u003cul\u003e\n\u003cli\u003eReporting\u003c\/li\u003e\n\u003cli\u003ePhone Support\u003c\/li\u003e\n\u003cli\u003eFirmware Upgrade\u003c\/li\u003e\n\u003cli\u003eWeb Knowledge Base Access\u003c\/li\u003e\n\u003cli\u003eLive Chat\u003c\/li\u003e\n\u003cli\u003eReturn and Replacement\u003c\/li\u003e\n\u003cli\u003eParts Replacement\u003c\/li\u003e\n\u003cli\u003eEmail Support\u003c\/li\u003e\n\u003cli\u003eProduct Info Support\u003c\/li\u003e\n\u003cli\u003eWeb Support\u003c\/li\u003e\n\u003cli\u003eNew Releases Update\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Response Time: Next Business Day - Shipment\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Location: Service Depot\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Duration: 1 Year\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Characteristic: Parts\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Supported: \u003cp\u003eFortinet FortiManager VM\u003c\/p\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/div\u003e","brand":"Fortinet, Inc","offers":[{"title":"Default Title","offer_id":50313497051493,"sku":"GU8724","price":221.58,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0885\/4392\/0485\/files\/1019799903.jpg?v=1787113559","url":"https:\/\/itosolutions.net\/products\/fortinet-forticare-support-extended-service-renewal-1-year-service-fc110m3004-248-02-12","provider":"ITO Solutions, Inc.","version":"1.0","type":"link"}