{"product_id":"palo-alto-premium-support-program-extended-service-1-year-service-pan-svc-prem-850","title":"Palo Alto Premium Support Program - Extended Service - 1 Year - Service - PAN-SVC-PREM-850","description":"\u003cdiv\u003e\n\u003ch4\u003e\u003cstrong\u003eGeneral Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eManufacturer: Palo Alto Networks\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Part Number: PAN-SVC-PREM-850\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManufacturer Website Address: http:\/\/www.paloaltonetworks.com\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eBrand Name: Palo Alto\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Name: Premium Support Program - Extended Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eMarketing Information: \u003cb\u003eSUPPORT PROGRAMS\u003c\/b\u003e \u003cbr\u003e\u003cbr\u003eTwo support programs (Premium and Standard) are available to help you address day-to-day challenges in a manner that is most effective for you and your security team. Using phone, web, and a community forum, our team of level-3 engineers is dedicated to the singular purpose of ensuring that your Palo Alto Networks next-generation firewall is protecting your network. Key elements of the two support programs are listed below.\u003cbr\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDirect access to product experts (level-3 engineers): Interact with a support engineer who can quickly understand your unique challenges and can bring them to resolution as quickly as possible. \u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eCase management: Submit, update, check status, and manage support cases on all of your supported Palo Alto Networks products. \u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eDocumentation and FAQs: Access product manuals, technical guides, software release notes, and frequently asked questions (FAQs) to streamline deployments. \u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eSubscription services updates: To ensure your Palo Alto Networks device is kept up-to-date, devices can pull App-ID, URL database, and threat updates directly from the update servers, or they can be manually downloaded using the support portal. \u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eSoftware fixes and feature releases: Stay current with the latest feature updates and software fixes. \u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eHardware support: Each support program provides you with a hardware replacement service option to best suit your needs.\u003c\/li\u003e \u003cli\u003ePremium Same-day: provides same-day 4 hour hardware replacement delivery for defective Palo Alto Networks devices and\/or parts (requires pre-approval of geographic locations to qualify for this service level). \u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003ePremium Next-Business Day: next-business day shipment of the replacement device or part. \u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eStandard Return to Depot: the defective device or part is shipped back to the local depot for repair or replacement. \u003c\/li\u003e \u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Type: Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003ch4\u003e\u003cstrong\u003eService Information\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cli\u003eService Main Type: Exchange\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Sub Type: Electronic and Physical\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Description: 24x7xNext Business Day\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProvided Support: \u003cul\u003e\n\u003cli\u003eParts Replacement\u003c\/li\u003e\n\u003cli\u003ePhone Support\u003c\/li\u003e\n\u003cli\u003eEmail Support\u003c\/li\u003e\n\u003cli\u003eWeb Support\u003c\/li\u003e\n\u003cli\u003eWeb Knowledge Base Access\u003c\/li\u003e\n\u003cli\u003eNew Releases Update\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Response Time: \u003cul\u003e\n\u003cli\u003eNext Business Day - Parts Replacement\u003c\/li\u003e\n\u003cli\u003e1 Hour - Phone Support Severity Critical\u003c\/li\u003e\n\u003cli\u003e2 Business Hour - Phone Support Severity High\u003c\/li\u003e\n\u003cli\u003e4 Business Hour - Phone Support Severity Medium\u003c\/li\u003e\n\u003cli\u003e8 Business Hour - Phone Support Severity Low\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Location: Service Depot\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Duration: 1 Year\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService Characteristic: Parts\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eProduct Supported: Palo Alto PAN-PA-850 Appliance\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/div\u003e","brand":"Palo Alto Networks","offers":[{"title":"Default Title","offer_id":50317468467557,"sku":"HV2305","price":2547.42,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0885\/4392\/0485\/files\/1052183531.jpg?v=1787337283","url":"https:\/\/itosolutions.net\/products\/palo-alto-premium-support-program-extended-service-1-year-service-pan-svc-prem-850","provider":"ITO Solutions, Inc.","version":"1.0","type":"link"}