Returns are subject to manufacturer and vendor return policies, including approval requirements, eligibility periods, and
applicable restocking fees.

• Return Authorization Required: All return requests must be approved by ITO Solutions and issued an official Return Authorization (RA) number before merchandise is returned.
• Sealed Items – Within 30 Days: Unopened and factory-sealed items returned within 30 days of purchase may be eligible for a refund, subject to manufacturer or vendor approval. Original and return shipping charges are non-refundable.
• Sealed Items – After 30 Days: Approved returns of unopened and factory-sealed items after 30 days may be subject to a 20% restocking fee and manufacturer or vendor approval.
• Opened Items: Opened items may be subject to a 20% restocking fee and     are returnable only with manufacturer or vendor approval.
• Defective Products: Defective products are subject to the applicable     manufacturer's warranty, return, repair, or replacement policy.
• Return Packaging: All merchandise must be returned with sufficient protective packaging to prevent damage during transit. Original packaging, accessories, manuals, and other included materials should be returned when applicable.
• Damaged Returns Merchandise received damaged due to improper packaging or handling may be refused and will not qualify for a refund.

For return authorization or additional questions, please contact your ITO Solutions sales representative at 877-712-2230.