Marketing Information: Resolve network problems rapidly with direct, anytime access to Cisco® experts and hardware replacement matched to your needs.
When Minutes Matter, Depend on Cisco SMARTnet Service to Deliver
As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco SMARTnet® Service supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.
Move Quickly and Confidently with Cisco Expertise and Resources Readily Available
Cisco SMARTnet Service is an award-winning technical support service that gives IT staff direct, anytime access to Cisco engineers and Cisco.com resources to help ensure the fast, expert response and accountability you require to resolve critical network issues.
Cisco SMARTnet Service provides the following:
- Full-time global access to the Cisco Technical Assistance Center (TAC).
- Access to the extensive Cisco.com knowledge base and tools.
- Next-business-day advance hardware replacement (premium service level options for
- 2-hour and 4-hour replacement also available).
- Ongoing operating system software updates and upgrades.
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home
- Option available for onsite field engineer to install replacement parts at your location.
- Cisco SMARTnet Onsite implements Cisco technology expertise and practices to help
- ensure that your network operates at the highest levels.
Cisco SMARTnet Service Connects You Directly to the Network Experts at Cisco
When a network problem is affecting business-critical systems, you want fast access to technology experts with experience in diagnosing the toughest problems. Cisco SMARTnet Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco foundational and advanced technologies. The Cisco TAC employs a sophisticated system that helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco TAC engineers can test solutions in a laboratory environment that simulates your network.
