Provide access 24 hours per day, 7 days per week to assist with RMA determination for purposes of Hardware replacement. Cisco will respond no later than next Business Day for any calls received.

Cisco will work with Customer to diagnose problems or issues related to Product use. After Cisco employs reasonable efforts to isolate a Cisco Hardware or Software issue, and in the event an unsupported Third Party Product or operating system component has been installed, Cisco may, at its sole discretion, request Customer to remove such component and replace it with a Cisco approved component prior to further troubleshooting.

• Phone Support
• Drive Retention
• Emergency Consulting
• Web Knowledge Base Access
• New Releases Update
• Defective Media Retention

Cisco UCSC-C220-M7S