Palo Alto Premium Support Program - Extended Service - 1 Year - Service - PAN-SVC-PREM-220

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    • Palo Alto Networks

    Palo Alto Premium Support Program - Extended Service - 1 Year - Service - PAN-SVC-PREM-220

      General Information Manufacturer: Palo Alto Networks Manufacturer Part Number: PAN-SVC-PREM-220 Manufacturer Website Address: http://www.paloaltonetworks.com Brand Name: Palo Alto Service Name:... Read more

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      $264.71

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      We sell exclusively to businesses, government agencies, educational institutions, organizations, and U.S. military bases within the United States. A valid business email address is required.

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        SKU: HK9559

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        General Information

      • Manufacturer: Palo Alto Networks
      • Manufacturer Part Number: PAN-SVC-PREM-220
      • Manufacturer Website Address: http://www.paloaltonetworks.com
      • Brand Name: Palo Alto
      • Service Name: Premium Support Program - Extended Service
      • Marketing Information: SUPPORT PROGRAMS

        Two support programs (Premium and Standard) are available to help you address day-to-day challenges in a manner that is most effective for you and your security team. Using phone, web, and a community forum, our team of level-3 engineers is dedicated to the singular purpose of ensuring that your Palo Alto Networks next-generation firewall is protecting your network. Key elements of the two support programs are listed below.

        • Direct access to product experts (level-3 engineers): Interact with a support engineer who can quickly understand your unique challenges and can bring them to resolution as quickly as possible.
        • Case management: Submit, update, check status, and manage support cases on all of your supported Palo Alto Networks products.
        • Documentation and FAQs: Access product manuals, technical guides, software release notes, and frequently asked questions (FAQs) to streamline deployments.
        • Subscription services updates: To ensure your Palo Alto Networks device is kept up-to-date, devices can pull App-ID, URL database, and threat updates directly from the update servers, or they can be manually downloaded using the support portal.
        • Software fixes and feature releases: Stay current with the latest feature updates and software fixes.
        • Hardware support: Each support program provides you with a hardware replacement service option to best suit your needs.
        • Premium Same-day: provides same-day 4 hour hardware replacement delivery for defective Palo Alto Networks devices and/or parts (requires pre-approval of geographic locations to qualify for this service level).
        • Premium Next-Business Day: next-business day shipment of the replacement device or part.
        • Standard Return to Depot: the defective device or part is shipped back to the local depot for repair or replacement.

      • Product Type: Service

        • Service Information

      • Service Main Type: Exchange
      • Service Sub Type: Electronic and Physical
      • Service Description: 24x7xNext Business Day
      • Provided Support:
        • Parts Replacement
        • Phone Support
        • Email Support
        • Web Support
        • Web Knowledge Base Access
        • New Releases Update

      • Service Response Time:
        • Next Business Day - Parts Replacement
        • 1 Hour - Phone Support Severity Critical
        • 2 Business Hour - Phone Support Severity High
        • 4 Business Hour - Phone Support Severity Medium
        • 8 Business Hour - Phone Support Severity Low

      • Service Location: Service Depot
      • Service Duration: 1 Year
      • Service Characteristic: Parts
      • Product Supported: Palo Alto PAN-PA-220 Appliance
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