Palo Alto Premium Support Program - Extended Service - 1 Year - Service - PAN-SVC-PREM-850

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    • Palo Alto Networks

    Palo Alto Premium Support Program - Extended Service - 1 Year - Service - PAN-SVC-PREM-850

      General Information Manufacturer: Palo Alto Networks Manufacturer Part Number: PAN-SVC-PREM-850 Manufacturer Website Address: http://www.paloaltonetworks.com Brand Name: Palo Alto Service Name:... Read more

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      $2,547.42

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          SKU: HV2305

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          General Information

        • Manufacturer: Palo Alto Networks
        • Manufacturer Part Number: PAN-SVC-PREM-850
        • Manufacturer Website Address: http://www.paloaltonetworks.com
        • Brand Name: Palo Alto
        • Service Name: Premium Support Program - Extended Service
        • Marketing Information: SUPPORT PROGRAMS

          Two support programs (Premium and Standard) are available to help you address day-to-day challenges in a manner that is most effective for you and your security team. Using phone, web, and a community forum, our team of level-3 engineers is dedicated to the singular purpose of ensuring that your Palo Alto Networks next-generation firewall is protecting your network. Key elements of the two support programs are listed below.

          • Direct access to product experts (level-3 engineers): Interact with a support engineer who can quickly understand your unique challenges and can bring them to resolution as quickly as possible.
          • Case management: Submit, update, check status, and manage support cases on all of your supported Palo Alto Networks products.
          • Documentation and FAQs: Access product manuals, technical guides, software release notes, and frequently asked questions (FAQs) to streamline deployments.
          • Subscription services updates: To ensure your Palo Alto Networks device is kept up-to-date, devices can pull App-ID, URL database, and threat updates directly from the update servers, or they can be manually downloaded using the support portal.
          • Software fixes and feature releases: Stay current with the latest feature updates and software fixes.
          • Hardware support: Each support program provides you with a hardware replacement service option to best suit your needs.
          • Premium Same-day: provides same-day 4 hour hardware replacement delivery for defective Palo Alto Networks devices and/or parts (requires pre-approval of geographic locations to qualify for this service level).
          • Premium Next-Business Day: next-business day shipment of the replacement device or part.
          • Standard Return to Depot: the defective device or part is shipped back to the local depot for repair or replacement.

        • Product Type: Service

          • Service Information

        • Service Main Type: Exchange
        • Service Sub Type: Electronic and Physical
        • Service Description: 24x7xNext Business Day
        • Provided Support:
          • Parts Replacement
          • Phone Support
          • Email Support
          • Web Support
          • Web Knowledge Base Access
          • New Releases Update

        • Service Response Time:
          • Next Business Day - Parts Replacement
          • 1 Hour - Phone Support Severity Critical
          • 2 Business Hour - Phone Support Severity High
          • 4 Business Hour - Phone Support Severity Medium
          • 8 Business Hour - Phone Support Severity Low

        • Service Location: Service Depot
        • Service Duration: 1 Year
        • Service Characteristic: Parts
        • Product Supported: Palo Alto PAN-PA-850 Appliance
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